Frequently Asked Questions

What is a fossa? 

The word has several meanings… Find out more here. 

 

What payment methods do you accept? 

PayPal. Check the terms here. 

 

How much is delivery? 

Delivery to the UK is free. Find out about our delivery methods and times here

 

Do you accept international orders? 

Yes. If you require international delivery, please contact us for a quote. 

 

Can you customise my order? 

Yes, we can. See our custom orders page for details of what's possible. 

 

What size frame do I need? 

See our Frame Buying Guide for more information. 

 

What type of frame should I buy? 

See our Frame Buying Guide for more information. 

 

What sort of wheels do I need? 

See our Wheel Buying Guide for more information. 

 

What warranty do you offer? 

Items carry a 2 year defects warranty. Refer to our full warranty policy for details. 

 

Can I return an item? 

Please see our returns policy. Always contact us before returning any goods.